Fewer returns =
lower costs for us =
lower prices for you
That’s pretty much the whole idea.
List of all product categories:
1. Underwear - all underwear are considered the same product category. This means all:
- Ranges (Apex III, Elite II, Paradise Pocket, Tactical II, Endurance, Classic, etc)
- Fits (Standard, Athletic, Longer)
- Styles (boxer brief, trunk, brief, boxer)
- and Fabrics (Re:Luxe, Compression, Luxe) are considered the same product category.
Intimate items such as underwear and socks cannot be resold once worn due to hygiene and health code policies. Because of this, we can only process a refund for 1 pair of underwear and socks that have been taken out of their packaging only if you order 1 pair. But don't worry, we have a very accurate fit guide that usually gets it right the first time. When ordering 2 or more pairs, neither gets a free return or exchange.
2. Performance Dress shirt and the Performance Short Sleeve Button Up in all styles, fits and fabrics are considered the same product line
3. T shirts in all necklines (V neck, crew neck) and sleeve lengths (short, long) in all styles, fits and fabrics are considered the same product line
4. Polos are considered their own product line
5. Undershirts in all necklines (v neck, crew neck) in all styles, fits and fabrics are considered the same product line
6. All socks in any fit or style are considered the same product category
7. Training shorts (Titan, Contender, Heavyweight) are considered the same product line
8. Limitless Performance Chinos, Chino Shorts and Chino Shorts 2.0 are considered the same product line
US orders only, excluding Hawaii, Alaska, and territories. All international orders are covered under the Sustainable Returns Guarantee.
Please contact us here for the return shipping address for your country and to get your return started. The customer is responsible for return shipping - we do not provide the return shipping label. We strongly recommend adding tracking to your return shipping. All Citizens is not responsible for returns lost in transit.
After trying on your first item from a product category, all subsequent items are covered under the Feel Good Guarantee instead where we can only accept returns on unopened items.
Need to process an exchange for an International order? Please follow the steps below:
1. Please contact us here to get a return started
2. Place a new order on our website for the exchange
Returns are processed in 3 weeks from when the returned items are delivered to the warehouse.
We have sitewide bundle discounts where you can mix and match any products sitewide, build your own bundle and unlock free items!
List of all product categories:
1. Underwear - all underwear are considered the same product category. This means all:
- Ranges (Apex III, Elite II, Paradise Pocket, Tactical II, Endurance, Classic, etc)
- Fits (Standard, Athletic, Longer)
- Styles (boxer brief, trunk, brief, boxer)
- and Fabrics (Re:Luxe, Compression, Luxe) are considered the same product category.
Intimate items such as underwear and socks cannot be resold once worn due to hygiene and health code policies. Because of this, we can only process a refund for 1 pair of underwear and socks that have been taken out of their packaging only if you order 1 pair. But don't worry, we have a very accurate fit guide that usually gets it right the first time. When ordering 2 or more pairs, neither gets a free return or exchange.
2. Performance Dress shirt and the Performance Short Sleeve Button Up in all styles, fits and fabrics are considered the same product line
3. T shirts in all necklines (V neck, crew neck) and sleeve lengths (short, long) in all styles, fits and fabrics are considered the same product line
4. Polos are considered their own product line
5. Undershirts in all necklines (v neck, crew neck) in all styles, fits and fabrics are considered the same product line
6. All socks in any fit or style are considered the same product category
7. Training shorts (Titan, Contender, Heavyweight) are considered the same product line
8. Limitless Performance Chinos, Chino Shorts and Chino Shorts 2.0 are considered the same product line
Terms and Conditions
Due to health code regulations and hygiene concerns, company policy and the intimate nature of underwear, we cannot accept returns or issue a refund if the underwear has been tried on or taken out of its individual package (excluding your first pair). We reserve the the right to refuse any returned underwear garment which we believe to be worn. Any questions on product, fit, material or other, please contact us via our Help Center and we’ll be happy to helpWhew,
that's a
long list
As we do new things, we understand we might
cause some waves
-
just like removing the
headphone jack from phones -
but that's ok because
Our approach is more sustainable - for your wallet, for our business and for our planet.
That’s some game-changing worth doing.
We believe our approach
is more sustainable -
for your wallet,
for our business
and for our planet.
It's a win-win-win.