FAQ

All the questions you have, answered right here. But if talking to someone is more your thing, you can reach our Customer Service Team here.

How can we help?

FAQ

Shipping & Orders

How much does shipping cost, and how do I get free shipping?

We offer free international shipping to most countries on orders of USD $100 or more. See the full list of countries and details here.

How long does shipping take?

International orders typically arrive within 5 - 10 business days from the Shipping Confirmation email, but customs and inspections could delay the delivery by an additional 2 weeks.

For expedited international orders - packages usually arrive in the destination country within 4 - 6 business days, but customers and inspections could delay the delivery by an additional week. 

Please note, transit times may vary based on a few different factors, including the shipping method, destination and purchase date Other factors - such as federal holidays and inclement weather – may also impact the transit time of your order.

How can I edit or cancel my order?

Need to change your size or shipping address, or need to cancel your order? Please use our self-serve app within 1 hour of placing your order. Any changes after 1 hour aren't guaranteed, but don't worry, you'll be covered under our Return Policy.

Returns & Exchanges

What is your return policy?

Fewer returns = lower costs for us = lower prices for you. We call it our Sustainable Returns Guarantee

We've taken a more sustainable approach for returns - for your wallet, for our business and for our planet.

Read more here

You can start a return using our self-service chat.

Final sale items are not eligible for returns, refunds (including store credit), exchanges, or replacements.

How do I start a return/exchange?

You can start a return using our self-service chat.

Additional Questions

What are your garment care instructions?

We designed our garments to be as low maintenance as possible, which is why they have very easy care instructions:

  • Wash on cold with like colors
  • Line dry (our performance fabric is quick-drying). If you must tumble dry, please use low heat for 10 minutes only.
  • Do not iron, bleach or dry clean
  • Avoid washing the garments with heavy or zippered items (like jackets or jeans) as they could snag or pull the fabric
  • You can find out more care instructions and pro tips on our garment care page

Get in touch

Have additional questions? Reach us using the button below.