FAQ

All the questions you have, answered right here. But if talking to someone is more your thing, you can reach our Customer Service Team here.

Shipping & Orders

How much does shipping cost, and how do I get free shipping?

We offer free international shipping to most countries on orders of USD $100 or more. See the full list of countries and details here.

How long does shipping take?

International orders typically arrive within 5 - 10 business days from the Shipping Confirmation email, but customs and inspections could delay the delivery by an additional 2 weeks.

For expedited international orders - packages usually arrive in the destination country within 4 - 6 business days, but customers and inspections could delay the delivery by an additional week. 

Please note, transit times may vary based on a few different factors, including the shipping method, destination and purchase date Other factors - such as federal holidays and inclement weather – may also impact the transit time of your order.

How can I edit or cancel my order?

Need to change your size or shipping address, or need to cancel your order? Please use our self-serve app within 1 hour of placing your order. Any changes after 1 hour aren't guaranteed, but don't worry, you'll be covered under our Return Policy.

Returns & Exchanges

What is your return policy?

Fewer returns = lower costs for us = lower prices for you. We call it our Sustainable Returns Guarantee

We've taken a more sustainable approach for returns - for your wallet, for our business and for our planet.

Read more here

You can start a return using our self-service chat.

Final sale items are not eligible for returns, refunds (including store credit), exchanges, or replacements.

How do I start a return/exchange?

You can start a return using our self-service chat.

Additional Questions

What are your garment care instructions?

We designed our garments to be as low maintenance as possible, which is why they have very easy care instructions:

  • Wash on cold with like colors
  • Line dry (our performance fabric is quick-drying). If you must tumble dry, please use low heat for 10 minutes only.
  • Do not iron, bleach or dry clean
  • Avoid washing the garments with heavy or zippered items (like jackets or jeans) as they could snag or pull the fabric
  • You can find out more care instructions and pro tips on our garment care page

Get in touch

Have additional questions? Reach us using the button below.